FAQ

Courseware Marketplace
Getting Access to Courseware Marketplace
Finding the right Courseware
Order Certification Exam Voucher on the Courseware Marketplace
Order Packaged Sets on the Courseware Marketplace
Placing an order on Courseware Marketplace
Manage your account
Manage your orders
Manage your financials
Management Dashboard
Getting Access to Courseware Marketplace – Management Dashboard
Distribute your licenses
Manage your licenses
Related Topics
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Courseware Marketplace

Who is Arvato?

Arvato is an international outsourcing service provider. Every day, over 68,000 Arvato employees in 35 countries are at work helping customers achieve success in the market. Arvato designs and implements solutions for a wide variety of business processes throughout integrated service chains.

Arvato's services include everything from the preparation and distribution of printed materials and digital storage media to data management, customer care, CRM services, supply chain management, digital distribution, financial services, professional and individualized IT services and the direct marketing of media. Arvato is a wholly-owned subsidiary of Bertelsmann AG.

Courseware Marketplace

What is Skillpipe®?

Skillpipe® is a browser-based app. that is also available as an app for Windows PCs as well as Windows, iOS, and Android hand held devices , to enable students to read digital versions of Courseware . The apps allow users to read and work with their text without an internet connection. With single sign-on the login data is always the same, no matter which app is used.

Skillpipe® offers great features for elearners, such as, the ability to add highlights, bookmarks, and annotations to digital versions of Courseware. Choose to save your annotations as “private” or “public”. Public annotations are visible to the entire class, while private annotations are only visible to the creator. Students can choose whether they want the public annotations of other students, and their trainer, visible in their Courseware or not. This function helps to notate important material, find important passages within the text, and prepare in an effective way for a certification exam.

To redeem a book in the Skillpipe® reader or to download an ap for Windows, iOS or Android, please go to Skillpipe® site.

Getting Access to Courseware Marketplace

How do I register with the Courseware Marketplace?

Access to the Courseware Marketplace is granted by Arvato. To obtain access, your organization must be operating as a training facility. Training facilities with specific certifications will have access to tranining materials associated with their certification or accreditation.

To request an account on Courseware Marketpalce, simply complete this form. We will contact you within 48 hours.

Getting Access to Courseware Marketplace

How do I login to the Courseware Marketplace?

Invitation e-mail

Access to the Courseware Marketplace is granted by Arvato. As soon as we approve your account request, we will send you an invitation e-mail. The invitation e-mail contains your personal access link to the Courseware Marketplace.

If you did not receive the invitation e-mail yet, please contact: Marketplace_Support@Arvato.com for further assistance.

First login: create a new password

When you first sign in to the Courseware Marketplace, you have to create a password. Please follow the steps below:

  1. Click on the personal 'access link' provided to you in your invitation e-mail.
  2. You areredirected to the 'set password' page which opens in a new window.
  3. Enter a password in the 'New Password' textbox and enter it again in the 'Confirm New Password' textbox.
  4. Press the 'Submit' button.
  5. If you are allocated to more than one organisation, please use the Organisation drop down menu to select the organisation for which you wish to order and press the 'Continue' button.

Please note: your password needs to consist of 8 characters or more including letters, numbers and symbols.

Remember my sign in data

You can save your user name to facilitate your next visit to the Courseware Marketplace:

  1. Navigate to the 'login' screen by entering the following URL: www.courseware-marketplace.com to your browser.
  2. Check 'Remember my sign in credentials' checkbox.
  3. The system logs you in to the Marketplace and your user name is saved.

Getting Access to Courseware Marketplace

How long is my session active?

Your session will expire after 20 minutes of inactivity. To continue shopping, you need to sign in again.

Getting Access to Courseware Marketplace

How do I logout from the Courseware Marketplace?

To sign out from the Courseware Marketplace, please follow the steps below:

  1. Press the 'Sign Out' button in the top right section of the navigation.
  2. The system signs you out from the Courseware Marketplace and closes your session.

Getting Access to Courseware Marketplace

I have forgotten my password, how can I change it?

In case you have forgotten your password you can set a new password by following the steps below:

  1. Navigate to the 'login' screen by entering the following URL: www.courseware-marketplace.com to your browser.
  2. Click the 'Forgot your password?' link on the 'login' screen.
  3. Enter your sign-in e-mail address press the 'Submit' button.
  4. Check your e-mail inbox and click on the provided link.
  5. You will be redirected to the 'set password' page which opens in a new window.
  6. Enter a password in the 'New Password' textbox and enter it again in the 'Confirm New Password' textbox.
  7. Press the 'Submit' button.
  8. You are informed that your password has been changed successfully.

Finding the right Courseware

How can I search for specific Courseware?

Courses are best located by either browsing the catalogue or using the product search. In each case, the courses are displayed in product lists which can be filtered for various other criteria.

Browsing the catalogue

  1. Click on Publishers or Topics section in the main navigation.
  2. Click on the desired product technology in the left hand navigation.
  3. Check the product search results for any desired courses.
  4. Optional: set additional filters to reduce the number of search results. If you need guidance for filtering your search result list, please click here.

Using the product search

If you have an idea about the course name or know precisely what course you are looking for, the product search is the easiest way to find your desired course.

  1. Enter your search term into the search field on the top right of the navigation and press the 'Search' button.
  2. Check the search results for the desired course.
  3. Optional: set additional filters to reduce the number of search results and press the 'filter' button. If you need guidance for filtering your search result list, please click here.

Tip: the following search terms deliver the best results: course number, course title, and product technology.

Filtering the search result list

If you are browsing a technology category which contains a lot of courses or your search delivers too many hits, you can optionally set a number of filters to refine and narrow down your search results:

  1. Browse the catalogue or execute a product search as explained above.
  2. Set one or multiple of the above mentioned filters or checkboxes.
  3. Press the 'filter' button.

The search result list refreshes and only shows courses which are available for your defined filter selections. Be aware that if you selected multiple filters at the same time, all criteria need to apply for a course to be listed in the search results. If you do not receive any search results try reducing the number of filters.

What are the available product filters?

If you are browsing a technology category which contains a lot of courses, you can optionally set a number of filters to refine and narrow down your search results. To do this, follow the instructions listed below:

  1. Browse the product categories or use the search functionality as explained above
  2. Check the search results for the desired course.
  3. Set additional filters to reduce the number of search results and press the 'filter' button.

The following filters are displayed above the search result list.

Product Technology

Lists all technologies availableProduct

  • Further filter the technology to a specific product group
  • If you want to address a specific target audience, select the matching audience from the 'Product' drop down

Target audience

  • For each course, the Courseware Marketplace stores the associated target audiences
  • If you want to address a specific target audience, select the matching audience from the 'Target Audience' drop down

Finding the right Courseware

Where can I find detailed information about the course?

All important information about a course is displayed on the product details page. To access the product details page you can clickon the 'details' button or 'course number' in any search result list.The product details page contains detailed product information. To access the information check the various tabs at the bottom of the screen.

Can I preview my desired course?

Yes, on the product details page a PDF preview should be available for all courses. This preview will contain the first pages of the selected course, allowing you to access its table of contents and evaluate its fit for your class. To open the preview, click on the 'PDF Preview' button.

Please note: it is possible that your browser needs to install a PDF plugin to display the content. In this case please follow the instructions given on the screen.

Select the delivery method: print or digital

For courses which are available in digital and print versions you can choose your delivery method. By default the delivery method will be set to 'digital only'.

  1. To change the delivery method, click on either the 'Digital only' or 'Print only' radio button
  2. Your pricing is updated automatically.

Please note: not all courses are available in both a print and digital format

Finding the right Courseware

What are Fresh Editions?

Fresh Editions is a core functionality of the digital courseware distribution and update cycle: When purchasing digital courseware, all previous and future revisions of that course are included.

How can I purchase Fresh Editions?

When purchasing digital courseware, Fresh Editions is included for free. No additional selection is necessary.

Please note: not all courses utilize Fresh Editions.

How can I get access to previous or future revisions?

All revisions of a purchased course will be automatically added to the user’s bookshelf upon license code redemption.

So in case revision A is not available on Courseware Marketplace anymore, I can just buy revision B?

Exactly.

What happens to redeemed licenses when a new revision is released?

The new revision will be automatically added to the user’s bookshelf without any need of customer interaction.

How will I be notified about the release of a new revision?

The order contact that placed an order for a Fresh Editions course and the Primary Contact of the organization will receive a notification e-mail as soon as a new revision for a course is released. They will have the option to unsubscribe from the notification mails in the 'My Account' area. For more details on this notification subscription, please click here.

Is it important to purchase or redeem licenses codes before or after a new revision is released?

The time of purchase or code redemption has no impact on the Fresh Editions functionality.

Is every digital courseware a Fresh Edition?

Not necessarily,certain courses or revisions will not offer Fresh Editions functionality.

Finding the right Courseware

How can I add courses to my shopping cart?

Once you checked all course information on the 'Product Details' page, you can add it to your shopping cart:

  1. Check the product information on the 'Product Details' page
  2. Click the 'Add to Cart' button.
  3. The course is added to the cart and an info messages that course has been added to the cart is displayed on top of the screen.
  4. You can now continue shopping by clicking on the desired product category in the navigation.
  5. Alternatively, you can access the cart by clicking on the 'Shopping Cart' symbol at the top right corner of the screen.

Order Certification Exam Voucher on the Courseware Marketplace

What are Certification Exam Voucher?

Certification exam vouchers via courseware marketplace provides a more streamlined way to purchase exam vouchers for your customers through a platform that you already utilize for obtaining learning content. This new capability reduces your administrative tasks, allows you to purchase using your current courseware account and enables you to focus on delivering learning solutions to your customers.

Order Certification Exam Voucher on the Courseware Marketplace

Where to get Certification Exam Voucher?

Find Certification Exam Voucher by browsing the catalogue or using the product search as described below.

Browsing the catalogue

  1. Click on the Topics section in the main navigation.
  2. Locate and click the exam voucher in the left hand navigation.

Using the product search

  1. Enter your search term into the search field on the top right of the navigation and press the 'Search' button.
  2. Check the search results.

Order Certification Exam Voucher on the Courseware Marketplace

How do I purchase Certification Exam Vouchers?

To purchase Certification Exam Vouchers, follow the regular five-step process to place an order. For more details, please click here.

Order Certification Exam Voucher on the Courseware Marketplace

How do I distribute the Certification Exam Voucher to my students?

Your 'Exam Voucher Codes' section in the 'My Account' area contains all previously ordered voucher codes and allows you to download them for distribution to your students.

Please note: you may see different vouchers in Exam Voucher Codes section in the 'My Account' area, depending on the Exam Delivery Provider you purchased them from.

Browsing through your voucher list

The 'Exam Voucher Codes' list shows all previously purchased voucher codes. To effectively browse through the list, please consider the following hints:

  1. Navigate to the 'My Account' area and click on the 'Exam Voucher Codes' link in the left hand navigation.
  2. You can sort the list by means of arrows in ascending or descending order (order date, quantity, and order number).
  3. The 'Records per Page' drop down per default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
  4. If your list contains many orders, you can flip the list pages backwards and forward by means of the arrows next to the page count rightbutton.png,leftbutton.png.

Please note: you may see different vouchers in your 'My Account', depending on the Exam Delivery Provider you purchased them from.

Search for ordered Certification Exam Voucher

By default, the ’Exam Voucher Codes’ section will display all voucher code orders that have been placed on the Courseware Marketplace. Use the search feature to find a particular order.

  1. Navigate to the 'My Account' area and click on the ’Exam Voucher Codes’ link in the left hand navigation.
  2. Enter any other search criteria into the matching fields for 'Order Date From', ''Order Date To', 'Order Number', or 'Purchase Order No'.
  3. Click the 'Search' button.
  4. The matching search results are displayed in the 'Voucher' list.

Please note: you may see different vouchers in ’Exam Voucher Codes’, depending on the Exam Delivery Provider you purchased them from. The search result list shows all voucher code orders which meet your entered search criteria. Be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the order to be listed in the search results list. If you do not receive any search results try reducing the number of filters.

Download Certification Exam Voucher for distribution

  1. Navigate to the 'My Account' area and click on the ’Exam Voucher Codes’ link in the left hand navigation.
  2. Search for the order you want to download the voucher codes for. If you need guidance on how to search for your voucher, please click here.
  3. Click the 'View Codes' button besides the selected order.
  4. A pop up window opens up, providing you with a short information text and the voucher codes.
  5. Export the voucher codes to Excel and download it to your computer by pressing the 'Download Excel' button bottom of the pop up window.
  6. Close the pop up window by pressing the 'X' button.

Please note: you can download the Excel file with the voucher codes for either of the Exam Delivery Providers again at a later stage in time. You need to track distributed codes yourself to prevent double distribution.

Order Certification Exam Voucher on the Courseware Marketplace

How can my students redeem the Certification Exam Voucher?

Here are some information that you need to pass on to your students:

  • Validity period may vary for some special promotional vouchers. Voucher expiration will be provided to partners at the time of purchase
  • The list of feasible countries the voucher code can be redeemed in can be found on the product details page as well as in the downloadable Excel file.
  • No refunds will be granted by Arvato.

For more detailed information about the redemption terms of Certification Exam Voucher, please refer to the Terms and Conditions.

Order Packaged Sets on the Courseware Marketplace

What are Packaged Sets?

A Packaged Set is a combination of various products for an appropriate purpose. Packaged Sets can be part of marketing campaigns and are sometimes discounted.

Order Packaged Sets on the Courseware Marketplace

Where to get Packaged Sets?

Find Packaged Sets on the Courseware Marketplace by either browsing the catalogue or using the product search as described below.

Browsing the catalogue

  1. Click on the Topics section in the main navigation.
  2. Click on the Packaged Sets in the left hand navigation.
  3. Check the search results and go to the product details page for the 'Packaged Sets'.

Using the product search

  1. Enter your search term into the search field on the top right of the navigation and press the 'Search' button.
  2. Check the search results and go to the product details page for the Packaged Sets.

Order Packaged Sets on the Courseware Marketplace

How do I purchase Packaged Sets?

To purchase Packaged Sets, follow the regular five-step process to place the order. For more details, please click here.

Placing an order on Courseware Marketplace

Step 1: Shopping Cart

Your shopping cart lists all the courses you have selected for purchase. You can access your shopping cart by clicking the cart icon located in the upper right corner of the page.

Access the Shopping Cart

Access the shopping cart from various points on the Courseware Marketplace by clicking on the 'Shopping Cart' link in the top right corner of any page.

Delete courses from the cart

The shopping cart lists all courses you have added. You can delete any unwanted items at any time before proceeding to the checkout process.

  1. Click 'Remove' link under course cover image.
  2. Pricing and credit limit data are updated automatically.
  3. Repeat the process for all courses you wish to delete.

Change the order quantity

When add a course to the shopping cart, it is listed with a default quantity of 1 unit. Please consider that you need to increase the order quantity to match your anticipated class size before proceeding to the checkout:

  1. Enter the desired number of courses in 'quantity' textbox.
  2. Press 'Refresh' button next to the 'quantity' box or press 'Enter'.
  3. Repeat the process for until all courses are listed with the desired order quantity.

Select a ship-to country

If your shopping cart contains any print courses, you need to select a shipping address in the cart before you can proceed with the checkout process. By default the country associated with your user profile is selected. Change this selection manually:

  1. Select a ship-to country from the 'Select Ship-to country' drop down.
  2. The applicable shipping rates are updated automatically.

Please note: you will only seeship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact: Marketplace_Support@Arvato.com for support.

Select a shipping method

If your order contains any print products, by default the 'standard' shipment is selected. To speed up the delivery you may manually change the shipping method to express shipment:

  1. Select your desired shipping method from the 'Shipping Method' drop down.
  2. Your pricing is updated automatically.

Please note: selecting express shipment will incur additional costs. The prices can vary, depending on your location and the selected ship-to destination.

What is a Rush Production?

Selecting the 'Rush Production' option will prioritize your order for production. With this option your course will print within 24 hours. This service is charged at an additional 15%.

  1. Check the 'Rush Production' checkbox.
  2. Your pricing is updated automatically.

Change the delivery method

For courses which are available as digital and print version you can choose your delivery method. By default the delivery method is set to 'digital only'.

  1. Check for the delivery method selector on the product details page or the shopping cart.
  2. Change the delivery method to either 'Digital only' or 'Print only' by clicking on the matching radio button.
  3. Your pricing is updated automatically.

Please note: not all courses are available in both a print and digital format

Proceed to checkout

If you have carefully checked the contents of your shopping cart you need to proceed to the next step of the checkout process:

  1. Access the 'Shopping Cart'.
  2. Click on the 'Checkout now' button
  3. You are navigated to the Address page.

Please note: you can return to the shopping cart at any time during the checkout process by clicking on the 'Back to Cart' link on the bottom of the screen.

Placing an order on Courseware Marketplace

Step 2: Address Page

The address page lists the billing and shipping addresses stored with your company profile. You may enter a new shipping address for any order.

Why can't I change the billing address?

The Courseware Marketplace lists the billing address which is associated with your company profile. Due to business regulations, you can only change the billing address by contacting the support team, via email: Marketplace_Support@Arvato.com

Please note: it might take a couple of days until your changed data is replicated into the Courseware Marketplace.

Selecting an existing shipping address

If your company profile already has stored shipping addresses for the selected ship-to country you can simply select the pre-defined address from the drop down menu. To access your selection, please:

  1. Proceed to 'Address" screen in the checkout process.
  2. Click on the 'Select Shipping Address' drop down.
  3. Select the shipping address you want to use.
  4. Double check the address settings and make corrections where necessary.
  5. Press the 'Continue to payment' button and proceed to the next step in the checkout process.

Please note: the ship-to country is fixed to the value you have selected on the shopping cart page. To change it, please return to the shopping cart. You will only see ship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact Marketplace_Support@Arvato.com for support.

Enter a new shipping address

If you do not have any shipping addresses associated with your company profile or decide to ship your order to a different destination, you can always enter a new order address.

  1. Click on the 'Select Shipping Address' drop down.
  2. Select the 'new address' value from the drop down menu.
  3. Enter all required address data.
  4. Press the 'Continue to payment' button an proceed to the next step in the checkout process

Please note: if you want to setup a new standard shipping address for your company profile which appears in the 'select shipping address' drop down menu, you can do so on the My Account page under User Profile . If you need guidance on how to setup new shipping address, please click here.

Why can't I change the ship-to country?

The ship-to country is selected in the shopping cart to calculate the correct prices, tax and shipping rates. If you want to change the ship-to country, please navigate back to the shopping cart.

Please note: You will only see ship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact: Marketplace_Support@Arvato.com for support.

Providing a PO number

If you want to enter a purchase order number to your order which is referenced on your invoice you can do so on the address page during the checkout process. To do so, please:

  1. Access the address page in the checkout process by clicking on the 'Purchase Now' button on the shopping cart.
  2. Enter your PO number in the 'Purchase Order Number' textbox.
  3. Press the 'Continue to payment' button to proceed to the next step in the checkout process.

Placing an order on Courseware Marketplace

Step 3: Payment Page

Payment Security (SSL)

Courseware Marketplace uses SSL encryption to protect your confidential user and payment data.

Details: The primary reason why SSL is used is to keep sensitive information sent across the Internet encrypted so that only the intended recipient can understand it. This is important because the information you send on the Internet is passed from computer to computer to get to the destination server. Any computer in between you and the server can see your credit card numbers, usernames and passwords, and other sensitive information if it is not encrypted with an SSL certificate. When an SSL certificate is used, the information becomes unreadable to everyone except for the server you are sending the information to. This protects it from hackers and identity thieves.

Payment Security (PCI DSS Compliance)

The Courseware Marketplace is PCI-DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, ATM, and POS cards.

Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around cardholder data to reduce credit card fraud via its exposure. Validation of compliance is done annually — by an external Qualified Security Assessor (QSA). In addition, Arvato conducts quarterly penetration tests and security scans to ensure maximum data security.

What are my payment options?

Courseware Marketplace accepts credit card and invoice payments.

Please note: invoice payments are only available to customers who have an established credit limit with the Courseware Marketplace. To find out if you are eligible to apply for a credit limit please contact Marketplace_Support@Arvato.com. Customers who have reached their credit limits or do not have a credit line with the Courseware Marketplace can purchase via credit card.

Invoice Payment

When you pay by invoice, your order is invoiced against your credit limit. Your credit limit status is displayed on the following pages:

  • Balance of Account in My Account
  • Shopping Cart
  • Payment Page in the checkout process

Credit Card Payments

Courseware Marketplace accepts Master Card, Visa, and American Express in most countries.

  1. Access the payment page in the checkout process by clicking on the 'Continue to payment' button on the address page.
  2. Select your credit card from the 'Card Type' drop down.
  3. Enter all required credit card data (Card Number, Cardholder Name, Expiration Data and CCVN Code).
  4. Press the 'Continue to review' button and proceed to the next step in the checkout process.

Please note: during the order submission process we will authorized your credit card and placea hold for the value of the order. If your card is invalid or other problems occur during the authorization process your order submission will be aborted. In this case, check your entered credit card data and try again. If the problem remains, please contact us for help.

What is a Credit Card Verification Number (CCVN) ?

The Credit Card Verification Number (CCVN) is a 3- or 4-digit number printed on your credit card. It provides added security when you use your card on the internet or over the phone. The number appears only on the card itself, not on receipts or statements.

We ask for the CCVN when you enter your payment information. This helps ensure that anyone placing an order on the Courseware Marketplace has the card in his or her possession and is not using a stolen credit card number.

Please note: each credit card company has a different name for the security code and puts it in a different place. For further reference, please check the tool tip on the payment site.

What happens if I exceed my credit limit?

In case you exceeded your credit limit, your payment options will be limited to credit card only. To enable invoice payment again settle your open invoices. Find a full list of open and paid invoices in the 'My Account' area.

Placing an order on Courseware Marketplace

Step 4: Order Review Page

On the order review page you can check all entered data for completeness and correctness before submitting the order.

How can I change any wrong entries?

If you check your order data and find any invalid data entries use the Back to… buttons on the bottom of the screen.

Enter a promotion code

Redeem coupon codes in your shopping cart. Coupons are usually tied to an active marketing campaign and grant discounts for certain courses on the Courseware Marketplace. The amount or discount percentage may vary depending on the underlying marketing campaign. To redeem your coupon code, please proceed as following:

  1. Access the 'Order Review' page by clicking on the 'Continue to review' button on the payment page.
  2. Enter your coupon code in the 'Promotion Code' textbox.
  3. Press the 'Redeem Code' button.
  4. Your pricing is updated automatically and now lists the discount value.

Please note: coupon codes may be tied to certain conditions which must be fulfilled before the discount is granted (e.g. two specific courses must be added to the cart to receive the discount). For details, please check the provided campaign information or ask the person who provided you with the coupon code.

What is a digital invoice?

The digital invoice option is selected per default. This means that a digital invoice is sent to the e-mail address used during login or the email address entered during the ordering process. If you want to receive a physical invoice, please uncheck the box.

 

Please note: the due date of the invoice is based on the invoice creation date not the date the invoice was received.

Submit your order

If you have reviewed all entries carefully for correctness and completeness, agree to the terms and conditions andsubmit your order.

  1. Access the 'Order Review' page by clicking on the 'Continue to review' button on the payment page.
  2. Click on the 'Terms and Conditions' link and carefully read the text.
  3. Check the 'Terms and Conditions' checkbox if you accept the purchase terms.
  4. Click the 'Submit Order' button.

Please note: during the order submission process your credit card data will be authorized with the assigned payment service provider. If your card in invalid or other problems occur during the authorization process your order submission will be aborted. In this case check your entered credit card data and try again. If the problem remains, please contact us for help.

 

Placing an order on Courseware Marketplace

Step 5: Order Confirmation Page

The order confirmation page summarizes your order so you have all relevant information at a glance. You can review your order details and print out the confirmation page.

Review your order details

On the order confirmation page you are provided with an overview of your order details To continue shopping, click on the 'Courseware Homepage' button.

Please note: once your order has entered production no amendments can be accepted.

Print the confirmation page

If you need a printed version of the order confirmation, you have the chance to use the functionality to print the page by following these steps:

  1. Click 'Print this page' button at the bottom of the screen, which opens a print dialog.
  2. Modify the print dialog to your needs (quantity, formats etc.).
  3. Print your confirmation page.

Distribute your digital Courseware

If you have purchased digital courses on Courseware Marketplace, the order confirmation page will provide you with an option to start the distribution process to your students:

  1. From the order confirmation page, click on the 'Share Course' button in the 'Your Purchased Items' list.
  2. You will be redirected to the class management page so you may distribute the digital licenses.
  3. If you need further instructions on how to distribute your digital courses, please click here.

 

Manage your account

How can I add new users to the Courseware Marketplace?

If you are the primary contact or admin user of your company you may add new users to the Courseware Marketplace and assign them one or multiple user roles. Each user roles has a pre-defined set of access rights for certain features and functionalities on the Courseware Marketplace. The following user roles exist today:

User roles and their access rights:

  • Primary Contact Person: the Primary Contact Administrator is allowed to set up other users, place an order, change the shipping address, re-send a welcome e- mail, and view the balance of account. An organization can only have 1 Primary Contact person.
  • Administrator: the Administrator is allowed to set up other users, place an order, change the shipping address, re-send a welcome mail, and view the balance of account.
  • Order Contact Person: the Order Contact Person is allowed to place an order and change the shipping address.
  • Billing Contact Person: the Billing Contact Person is allowed to change the shipping address and view the balance of account.
  • Ship-To Contact Person: the Ship-To Contact Person is allowed to change the shipping address.

Add a new user

  1. Click on 'My Account' in the main navigation.
  2. Select 'User Management' in the left-hand navigation.
  3. Enter the user’s first name, last name', e-Mail address and phone number in the 'Create New User' section.
  4. Select the 'User Role(s)' by marking the respective checkboxes. Please note that multiple selections are possible.
  5. Press the 'Create' button to save the user to your organization.

Please note: it might take up to 24 hours until the new user has access to the Courseware Marketplace. The new user will receive a Welcome E-Mail to the provided e-mail address including a personalized link to activate their account.

Manage your account

How do I check the current users and their roles on the Courseware Marketplace?

All users associated with your organization are listed in the 'My Account' section under 'User Management'. To check the user details and the provided access rights, you can browse through a list of all users or search for a specific user in the 'User Administration' section of the page.

Browsing through the users

To effectively browse through the 'Current Users', please consider the following hints:

  1. You can sort the list for first name, last name, and e-mail in ascending or descending order by clicking on the matching headline in the grid.
  2. The 'Records per Page' drop down per default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
  3. If your list contains many entries, you can flip the list pages backwards and forward by means of the arrows next to the page count rightbutton.png,leftbutton.png.

Search for users

If you are looking for a particular user, you can use the search to find the user.

  1. Navigate to the 'My Account' area.
  2. Select 'User Management' in the left-hand navigation.
  3. Enter search criteria into the matching fields for 'First Name', 'Last Name' or 'E-Mail'.
  4. Click the 'Search' button.
  5. The list will refresh and show all users matching your entered search terms.

Manage your account

How do I edit or delete users?

You can edit or delete users from the Courseware Marketplace.

Edit an existing user

  1. Click on 'My Account' in the main navigation.
  2. Select 'User Management' in the left-hand navigation.
  3. Search for the user you would like to edit. If you need advice on how to find a user, please click here.
  4. Press the 'Edit' button next to the user’s name.
  5. Make the changes to First Name, Last Name, or User Role.
  6. Press the 'Confirm and Save Changes' button to save the edited user data.

Please note: Only Primary Contacts and Administrator roles have access to change user details. It might take up to 24 hours until the changes to the user profile become active on the Courseware Marketplace.

Delete an existing user

  1. Click on 'My Account' in the main navigation.
  2. Select 'User Management' in the left-hand navigation.
  3. Search for the user you would like to edit. If you need advice on how to find a user, please click here.
  4. Press the 'Delete' button next to the user’s name. An overlay message pops up and asks you to confirm the deletion.
  5. Press the 'Yes' button in the overlay to confirm your action.
  6. The user is deleted from the organization and cannot sign in to the Courseware Marketplace anymore.

Please note: Only Primary Contacts and Administrator roles have access to delete other users. It might take up to 24 hours until the changes to the user profile become active on the Courseware Marketplace.

 

Manage your account

How do I resend Invitation Mails?

If a user cannot locate their Welcome E-Mail, you can resend it by following the steps below:

  1. Click on 'My Account' in the main navigation.
  2. Select 'User Management' in the left-hand navigation.
  3. Search for the user you would like to edit. If you need advice on how to find a user, please click here.
  4. Press the 'Edit' button next to the user’s name.
  5. Press the 'Submit' button in the 'Send Welcome E-Mail' section.
  6. The E-Mail is resent and the user can set a password to enter the Courseware Marketplace.

Please note: if a user has lost his Welcome E-Mail or has trouble receiving it, the user might also use the 'forget password' functionality on the login page to set the initial password.

Manage your account

How can I add a new shipping address to my address book or edit an existing shipping address?

If you are shipping courses to a fixed destination, it is useful to save the shipping address in your address book.

Enter a new shipping address

  1. Click on 'My Account' in the main navigation to navigate to the 'User Profile' page.
  2. Click on the 'Create new address' button below the current default shipping address.
  3. Enter a name for your shipping address in the 'Name of Shipping Address' textbox (this name is used to identify the address in the selection drop down menu).
  4. Enter all other required fields and press the 'Save' button.
  5. Your address is stored to the user profile and for selection on the address page during checkout.

Please note: a maximum of 100 shipping addresses per organization are allowed. You will only see ship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact: Marketplace_Support@Arvato.com for support.

Edit an existing shipping address

To edit an existing shipping address in your address book, please proceed as follows:

  1. Click on 'My Account' in the main navigation to navigate to the 'User Profile' page.
  2. Click on the 'Select Shipping Address' drop down.
  3. Select the shipping address you want to edit.
  4. Click the 'Edit' button and adjust/complete the information.
  5. Make the necessary changes to the address data.
  6. Click the 'Save' button to store the changes to your user profile.

Please note: you will only see ship-to countries that are associated with your organization. If you do not see the country you wish to ship to please contact: Marketplace_Support@Arvato.com for support.

Manage your account

Where can I change my billing address or user profile data?

The Courseware Marketplace lists the billing address which is associated with your company profile. To change your billing address, contact: Marketplace_Support@Arvato.com.

Manage your account

Where can I subscribe or unsubscribe to Fresh Edition Notification Mails?

If you want to change your subscription of Fresh Edition Notfication e-mails, please follow the steps below:

  1. Navigate to the 'My Account' area and click on the 'User Profile' link in the left hand navigation.
  2. Review your settings for the 'Fresh Edition Notification e-mail' under 'Your Profile Data' and select the desired subscription status.

Please note: you can always opt-in or out of Fresh Edition Notification e-mails again.

Manage your orders

Where can I check my orders and the order status?

Your orders are listed in the order history section of the Courseware Marketplace. To access your order history:

  1. Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation
  2. Check the 'Your Orders' list for any previously placed orders

Browsing through the previously placed orders

The 'your orders' list, shows all previously placed orders with their current status. The following status can be displayed:

  • New: for recently submitted orders
  • In process: for orders that are currently in production
  • Shipped: for order that have been shipped
  • Cancelled: for cancelled orders
  • Completed: for completed orders

To effectively browse through the 'your orders' or 'customized courses' list, please consider the following hints:

  1. You can sort the list by means of arrows in ascending or descending order (for order date, order number, PO number, order total, order status, course number, course title, quantity, and price).
  2. The default 'Records per Page' displays 5 search results. To extend the list view, please click the drop down and select your desired value.
  3. If your list contains many orders, you can flip the list pages backwards and forward by means of the arrows next to the page count rightbutton.png,leftbutton.png.

Search for orders in the order history

By default, the 'Your Orders' list will display all orders placed on the Courseware Marketplace. If you are looking for a particular order you can use the order search functionality.

  1. Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation.
  2. Enter any other search criteria into the matching fields for 'Order Number', 'Course Title', or 'PO Number'
  3. Optional: click on the 'from' and 'to' fields to select a date range for your search
  4. Click the 'Search' button.
  5. The matching search results are displayed in the 'your orders' list

Please note: the search result list only contains orders which meet your entered search criteria. Please be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the order to be listed in the search results. If you do not receive any search results try reducing the number of filters.

Manage your orders

How can I track my shipments?

You can track the status of previously placed orders in the order history. If you already received a shipping confirmation or your order status is set to 'shipped', you can also track the shipment:

  1. Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation.
  2. Search for your order in the 'Order History'. If you need guidance on how to search in your order history, please click here.
  3. Click on 'Track your order' link below the order status field.
  4. A pop-up window opens and provides you with the detailed shipping information or you are navigated directly to the carriers website for order status

Please Note: the track your shipment information might not be available in all regions or for all carriers.

Manage your orders

How can I review details about my orders?

You can review detailed information about orders in the order history on the Courseware Marketplace. Please follow the steps below to get to the order history details page:

  1. Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation.
  2. Search for the order you want to review in the 'Order History'. If you need guidance on how to search in your order history, please click here.
  3. Click on the 'Details' button besides the desired order in the 'your orders' list.
  4. You are navigated to the order history details page.
  5. Click on the 'Back to order history' button to get back to the search results of the order history page.

Manage your orders

Can I place a re-order?

Yes, the Courseware Marketplace provides re-order functionality.

Re-order an entire order

The order history page lists all orders. If you want to re-order an order, please follow these steps:

  1. Navigate to the 'My Account' area and click on the 'Order History' link in the left hand navigation.
  2. Browse or search for the order you want to re-order in the 'Order History'. If you need guidance on how to search in your order history, please click here.
  3. Click on the 'Re-order' button besides the desired order.
  4. All courses from the original order are added to the cart.
  5. Navigate to the shopping cart to make any changes to the order.

Please Note: during the re-order process, the Courseware Marketplace checks the availability of all courses. If your order included courses which have been officially retired, these courses will be removed from your selection. A message will be displayed at the top of the screen to inform you about this action.

Manage your orders

How can I distribute digital courses to my students?

The digital library lists all of your purchased digital courses and allows you to distribute the redemption codes for the digital courses to your students.

Browsing through your digital course list

The 'digital courses' list shows all of your purchased digital courses. To effectively browse through the list, please consider the following hints:

  1. Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
  2. You cansortthe list by means of arrows in ascending or descending order (for order date, order number, PO number, order total, order status, course number, course title, quantity, and price).
  3. The 'Records per Page' drop down per default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
  4. If your list contains many orders, you can flip the list pages backwards and forward by means of the arrows next to the page count rightbutton.png,leftbutton.png

Search for ordered digital courses

By default, the digital library page will display all digital courses ly purchased on the Courseware Marketplace. If you are looking for a particular course you can use the search.

  1. Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
  2. Enter any other search criteria into the matching fields for 'Order Number', 'Course Title', or 'PO Number'.
  3. Optional: click on the 'from' and 'to' fields to select a date range for your search.
  4. Click the 'Search' button.
  5. The matching search results are displayed in the 'digital courses' list.

Please note: the search result list shows all digital courses which meet your entered search criteria as well as the selected data range. Be aware that if you entered multiple search criteria at the same time, all criteria need to apply for the digital course to be listed in the search results list. If you do not receive any search results try reducing the number of filters.

Distribute your digital courses

Please note that the Courseware Marketplace automatically creates a "virtual class" for each course of your purchase. In this virtual class room you will find the license keys which equal the amount of courses you have purchased on the Courseware Marketplace. These license keys need to be distributed to the students. The license key distribution can be initiated from your digital library in the 'my account' area.

  1. Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
  2. Search for the course you want to distribute in your 'Digital Library'. If you need guidance on how to search your digital library, please click here.
  3. Click the 'Share' button besides the selected course
  4. You are navigated to the 'Class Details' page on the Management DashboardManagement Dashboard.

After you have clicked on the "Share" button on the Courseware Marketplace you will be redirected to the "Class Management" Site on the Management DashboardManagement Dashboard. On this page you will see all licenses which are associated with your virtual classroom.

All licenses for the selected class are listed in the 'Class Overview' list. In its initial state, the list will only contain the license numbers which all have the status 'not redeemed'. When distributing the licenses to the students, you have two different options: distribution via e-Mail or PDF print out. If you are sending out licenses for the first time, you can send out multiple licenses at once.

Select Licenses for e-mail distribution

The e-mail distribution is most interesting for students who want to access their course materials prior to class or for students who do not attend in-house class sessions at all. The e-mail contains the student's license key as well as all other relevant information on how to unlock the digital courseware.

For all license keys that have not been sent out yet, you can select the mass distribution via e-mail. To send out multiple keys via e-mail, please follow the steps outlined below:

  1. Navigate to the 'Class Details' area on the Management Dashboard by clicking on the 'Share' button in your 'Digital Library' in the 'My Account' section.
  2. Mark the checkbox for all licenses you want to distribute via e-Mail in the 'Class Overview' list.
  3. Click the 'Send e-mail to selected' button below the 'Class Overview' list.
  4. You are navigated to the 'E-Mail Distribution' page on the Management Dashboard.

Send out licenses via e-mail

  1. Enter the student's e-mail address into the 'User E-Mail' textbox.
  2. Enter the student's name into the 'User Name' textbox.
  3. Repeat the process for all selected licenses.
  4. Optional: edit the e-mail text in the lower part of the e-mail.
  5. Click the 'Send E-Mail(s)' button at the bottom of the page to conclude the e-mail distribution.
  6. You are navigated back to the 'Class Details' page on the Management Dashboard, the status of the selected licensed has switched to 'Delivered'.

Please note: resend a license at any time by clicking on the E-Mail button right beside the license. Be aware that redeemed license keys, cannot be distributed or print out again.

Select Licenses for PDF print out

PDF print outs are best suited for in class trainings. The print out contains the student's license key as well as all other relevant information on how to unlock the digital courseware

For all license keys which have not been printed or sent out yet, you can select the mass print out option. To print out multiple keys at once, please follow the steps outlined below:

  1. Navigate to the 'Class Details' area on the Management Dashboard by clicking on the 'Share' button in your 'Digital Library' in the 'My Account' section.
  2. Mark the checkbox for all licenses you want to print in the 'Class Overview' list.
  3. Click the 'Print selected' button below the 'Class Overview' list.
  4. A separate tab or window will open and display a PDF document. The number of pages is identical to the number of selected licenses.
  5. Print out the PDF and distribute to your students.
  6. When you are finished with the print out, the status of the selected licensed will switch to 'Delivered'.

Please note: if you want to re-print a license at a later stage you can do soon a license by license basis by clicking on the PDF button right beside the license. Be aware that license keys which have been redeemed, cannot be distributed or print out again.

License Statuses

The licenses can have the following statuses:

  • New - the license has not been sent or redeemed yet.
  • Delivered - the license has been printed or sent via e-mail at least once.
  • Redeemed - the license has been redeemed by the user.
  • Deactivated - the license has been manually deactivated.

Manage your financials

How can I check my current credit limit consumption?

Every time you pay by invoice, the invoiced amount is deducted from your credit limit balance. To monitor your latest credit limit status, please navigate to the [n]'My Account' area and click on the 'Balance of Account' link in the left hand navigation.

The 'Balance of Account' page will list your current credit limit consumption at the top right corner of the screen. The page displays the following values:

  • Credit Limit (Total) - your maximum credit limit with the Courseware Marketplace.
  • Credit Limit (Exposure) - sum of all outstanding invoices which run against your credit limit.
  • Credit Limit (Remaining) - your remaining credit limit with the Courseware Marketplace.

Manage your financials

Where can I see the invoices generated against my credit limit?

All open and settled invoices for your orders on the Courseware Marketplace are displayed on the 'Balance of Account' page. To access it, please navigate to the 'My Account' area and click on the 'Balance of Account' link in the left hand navigation.

By default the 'Balance of Account' page shows all open and settled invoices in two separate lists. To search for a specific invoice, please proceed as following:

Search for invoices:

  1. Enter your search term into the search field and press the 'Search' button.
  2. Check the search results in the 'Open Invoices' and 'Settled Invoices' lists for your invoice
  3. Optional: set a date range to reduce the number of search results and press the 'Search' button again

Please note: if you entered multiple search terms at the same time, all criteria need to apply for an invoice to be listed in the search results. If you do not receive any search results try reducing the number of filters..

To effectively browse through the 'Open Invoices' or 'Settled Invoices' list, please consider the following hints:

  1. You can sort the list by means of arrows in ascending or descending order (for order date, order number, invoice number, due date, PO number, invoice amount, dunning, and status).
  2. The 'Records per Page' drop down per default displays 5 search results. To extend the list view, please click the drop down and select your desired value.
  3. If your list contains many invoices, you can flip the list pages backwards and forward by means of the arrows next to the page count rightbutton.png,leftbutton.png.

Manage your financials

What happens if I reach my credit limit?

In case you reach your credit limit, your payment options are limited to credit card payments until you have settled your open invoices. Please click here for more information.

Manage your financials

How can I settle my open invoices with Courseware Marketplace?

The 'Balance of Account' page offers you the possibility to settle your open invoices to free up your credit limit. To do this, please follow the steps below:

  1. Navigate to the 'My Account' area and click on the 'Balance of Account' link in the left hand navigation
  2. Check the 'Open Invoices' list to identify any open invoices you want to settle. If you need guidance on how to browse or search the 'Balance of Account' page, please click here.
  3. To select invoices for payment, mark the checkbox right beside the invoice. Please note that you can select multiple invoices for payment.
  4. If you made your selection, please click on the 'Continue to pay selected invoices' button.
  5. An overlay opens up where you need to provide your credit card data.

 

Courseware Marketplace accepts Master Card, Visa, and American Express.

  1. Select your credit card from the 'Card Type' drop down.
  2. Enter all required credit card data (Card Number, Cardholder Name, Expiration Data and CCVN Code).
  3. Press the 'Pay per credit card now' button to conclude your payment.

Manage your financials

I have been set to 'order block' and can't place an order. What can I do?

If you are put on 'order block' you have at least one open invoice on Courseware Marketplace which is severely overdue. These invoices are labelled 'Dunning Level 3'. The different dunning levels on Courseware Marketplace are:

  • Dunning Level 1: 1 day after the invoice was due.
  • Dunning Level 2: 7 days after the invoice was due.
  • Dunning Level 3: 14 days after the invoice was due.

To place new orders on Courseware Marketplace, you must settle all invoices that are labelled 'Dunning Level 3' on the 'Balance of Account' page. To settle your open invoice, proceed as follows:

  1. Navigate to the 'My Account' area and click on the 'Balance of Account' link in the left hand navigation.
  2. Check the 'Open Invoices' list to identify any open invoices in 'dunning level 3'.
  3. Select all invoices labelled 'Dunning Level 3' by marking the checkbox right beside the invoice. Please note that you can select multiple invoices for payment.
  4. After selecting the desired invoices, click on the 'Continue to pay selected invoices' button.
  5. An overlay appears where you need to provide your credit card data.

Courseware Marketplace accepts Master Card, Visa, and American Express for most countries.

  1. Select your credit card from the 'Card Type' drop down.
  2. Enter all required credit card data (Card Number, Cardholder Name, Expiration Data and CCVN Code).
  3. Press the 'Pay per credit card now' button to conclude your payment

With your overdue invoices settled, you should be able to place new orders on the Courseware Marketplace.

Please note: credit card payments can take up to 24 hours to apply to your account and clear the block.

Manage your financials

How can I apply for a credit limit?

In order to pay orders by invoice, you first have to apply for a credit limit on Courseware Marketplace. To do so, please contact us for further information: Marketplace_support@Arvato.com

Getting Access to Courseware Marketplace – Management Dashboard

Do I need to register with the Management Dashboard?

No. All users of the Courseware Marketplace are automatically registered with the Management Dashboard.

 

Getting Access to Courseware Marketplace – Management Dashboard

How do I sign in to the Management Dashboard?

As soon as you register with the Courseware Marketplace, you can use your user credentials to log in to the Management Dashboard.

 

Directly accessing the Management Dashboard

To directly access the Management Dashboard, please follow the steps below:

 

  1. Navigate to the 'Sign In' screen by entering the following URL: management.courseware-marketplace.com to your browser.
  2. Enter your e-mail address and password.
  3. Click the 'Sign In' button.
  4. You are signed in to the Management Dashboard and navigated to the 'Class Management' screen.

Accessing the Management Dashboard via the Courseware Marketplace:

To access the Management Dashboard via the Courseware Marketplace, please follow the steps below:

 

  1. Navigate to the 'login' screen by entering the following URL: www.courseware-marketplace.com to your browser.
  2. Enter your e-mail address and password.
  3. Click the 'Sign In' button.
  4. Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
  5. Search for the course you want to distribute in your 'Digital Library'.
  6. Click the 'Share' button besides the selected course
  7. You are navigated to the 'Class Details' page on the Management Dashboard.

 

 

Getting Access to Courseware Marketplace – Management Dashboard

How long is my session active?

Your session will expire after 60 minutes of inactivity. To continue with the class and license management, you need to sign in again.

 

Getting Access to Courseware Marketplace – Management Dashboard

How do I logout from the Management Dashboard?

To sign out from the Management Dashboard, please follow the steps below:

  1. Press the 'Sign Out' button in the top right section of the navigation.
  2. The system signs you out from the Management Dashboard and closes your session.

Getting Access to Courseware Marketplace – Management Dashboard

I have forgotten my password, how can I change it?

In case you have forgotten your password you can use the 'forgot password' functionality on the Courseware Marketplace. To set a new password, please follow the steps below:

  1. Navigate to the 'login' screen by entering the following URL: www.courseware-marketplace.com to your browser.
  2. Click the 'Forgot your password?' link on the 'login' screen.
  3. Enter the e-mail address you are registered with and press the 'Submit' button.
  4. Check your e-mail inbox and click on the provided link.
  5. You will be redirected to the 'set password' page which opens in a new window.
  6. Enter a password in the 'New Password' textbox and enter it again in the 'Confirm New Password' textbox.
  7. Press the 'Submit' button.
  8. You are informed that your password has been changed successfully.

Distribute your licenses

From where can I distribute my license keys?

The Courseware Marketplace automatically creates a 'virtual class room' for each course of your purchase. In this virtual class room you will find the license keys which equal the amount of digital courses you have purchased on the Courseware Marketplace. There are two ways to access the 'Class Details' screen which represents the virtual class room on the Management Dashboard:

Navigate to the Class Details screen within the Management Dashboard

To directly access the 'Class Details' screen from within the Management Dashboard, please follow the steps below:

 

  1. Navigate to the 'Sign In' screen by entering the following URL: management.courseware-marketplace.com to your browser.
  2. Enter your e-mail address and password.
  3. Click the 'Sign In' button.
  4. You are signed in to the Management Dashboard and navigated to the 'Class Management' screen.
  5. Search for the matching class and click on the 'Details' button.
  6. You are navigated to the 'Class Details' screen which lists your digital license keys.

 

Access the Class Details screen via the Courseware Marketplace:

To access Class Details screen on the Management Dashboard via the Courseware Marketplace, please follow the steps below:

 

  1. Navigate to the 'login' screen by entering the following URL: www.courseware-marketplace.com to your browser.
  2. Enter your e-mail address and password.
  3. Click the 'Sign In' button.
  4. Navigate to the 'My Account' area and click on the 'Digital Library' link in the left hand navigation.
  5. Search for the course you want to distribute in your 'Digital Library'.
  6. Click the 'Share' button besides the selected course
  7. You are navigated to the 'Class Details' page on the Management Dashboard which lists your digital license keys.

Distribute your licenses

How can I distribute my license keys?

You have 2 options to distribute license keys to the students:

  1. Print a PDF which will include the license key and walk your students step by step through the courseware redemption process. PDF print outs are a great way to support onsite trainings where the license key redemption forms are handed to the students prior to the first training session. You can distribute a single license key or opt for mass distribution by printing several PDFs at once.
  2. Send an e-mail which will include the license key and walk your students step by step through the courseware redemption process. The advantage of the e-mail distribution is that your students can access the content right away even before the training sessions start. You can distribute a single license key or opt for mass distribution by sending several e-mails at once.

Depending on which distribution method you chose, the respective status for the license key(s) is updated to 'printed' or 'mail sent'. This should help you to immediately identify 'new' license keys and avoid distributing license keys more than once.

Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.

PDF distribution: Print a batch of license key redemption form

Please follow the steps below to'print a batch of license key redemption forms' at once:

  1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
  2. Check the checkboxes for the license keys you would like to distribute to your students.
  3. Mark the checkboxes for all licenses you want to distribute via e-Mail in the 'Class Overview' list.
  4. Click the 'Print selected' button below the 'Class Overview' list.
  5. A PDF preview window opens up. The number of pages is identical to the number of selected licenses.
  6. Print the license key redemption forms and distribute to your students.
  7. The status of the license keys is changed to 'printed'.

Please note: as long as the license code is not redeemed, you can still reprint the PDF or send out the e-mail again.

PDF distribution: Print a single license key redemption form

Please follow the steps below to 'print a single license key redemption form':

  1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
  2. Click the 'PDF' button next to the license key you would like to print in 'Class Overview' list.
  3. A PDF preview window opens up.
  4. Print the license key redemption form.
  5. The status of the license key is changed to 'printed'.

Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.

E-Mail distribution: send of batch of license key redemption mails

Please follow the steps below to 'e-mail a batch of license key redemption mails' at once:

  1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
  2. Check the checkboxes for the license keys you would like to distribute to your students in the 'Class Overview' list.
  3. Click the 'Send e-mail to selected' button below the 'Class Overview' list.
  4. You are navigated to the 'E-Mail Distribution' page.

 

E-Mail Distribution Page

  1. Enter the required information into the 'E-Mail Address' and 'Recipient' text fields.
  2. Repeat the process for all selected licenses.
  3. Optional: adjust the 'Signature' text field of the e-mail template.
  4. Click the 'Send E-Mail(s)' button.
  5. You are navigated back to the 'Class Details' page; the status of the license key is changed to 'mail sent'.

Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.

E-Mail distribution: send a single license key redemption mail

Please follow the steps below to'e-mail a single license key redemption mail':

  1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
  2. Click the 'E-mail' button next to the license key you would like to send out in the 'Class Overview' list.
  3. You are navigated to the 'E-Mail Distribution' page.

E-Mail Distribution Page

  1. Enter the required information into the 'E-Mail Address' and 'Recipient' text fields.
  2. Repeat the process for all selected licenses.
  3. Optional: adjust the 'Signature' text field of the e-mail template.
  4. Click the 'Send E-Mail(s)' button.
  5. You are navigated back to the 'Class Details' page, the status of the license key is changed to 'mail sent'.

Please note: as long as the license code has not been redeemed, you can still reprint the PDF or send out the e-mail again.

Distribute your licenses

How do I conduct a bulk upload of e-mail addresses for license code distribution?

To facilitate the upload of e-mail recipients of license codes, you need to download an Excel spreadsheet which you can use to copy and paste your recipient names and e-mail addresses into and upload them to the Management Dashboard.

For bulk upload of e-mail addresses, please follow the steps below:

  1. Navigate to the 'Class Details' screen. If you need more information on how to navigate to this screen, please click here.
  2. Select the license codes you would like to distribute by checking the boxes and click the 'Send e-mail to selected' button.
  3. Download the 'RecipientsTemplate' Excel template and save it to your local hard drive.
  4. Open the Excel spreadsheet and enter the e-mail address as well as the recipient names in the matching columns. Save the changes. Click on the 'Browse' button to select the prepared file for upload.
  5. Click the 'Upload' button to upload the file to the Management Dashboard.
  6. The data gets populated into the matching fields and is displayed for review. If any data sets contain invalid data, it can be corrected directly on the site. If you choose to amend the Excel spreadsheet and upload it again, all previously populated data will be overwritten.
  7. Optional: if you want to use a deviating signature line, please select it from the drop down menu or press the 'Create New Signature' button to create a new one.
  8. Press the 'Send E-Mails' button to conclude process and send the license codes to your students.

Distribute your licenses

How do I save or edit signature lines for license code e-mail distribution?

Each signature line can be stored with a unique name and can be used as required when distributing the license codes via the e-mail distribution system.

How do I create a new signature line?

To create a new signature line, please follow the steps below:

  1. Navigate to the 'Class Details' screen. If you need more information on how to navigate to this screen, please click here.
  2. Select the license codes you would like to distribute by checking the boxes and click the 'Send e-mail to selected' button.
  3. Enter the e-mail addresses of the license code recipients either manually or via the Excel upload functionality. If you need more information on how to use the bulk upload of e-mail addresses, please click here
  4. Press the 'Create New Signature' button to create a new signature.
  5. A pop up window opens up, asking you to provide a signature title as well as the signature text. The signature title will be the name of you signature which is displayed in the 'Select Signature' drop down menu. Please note that it is only used for the signature selection and will not be visible to the students. The signature text contains the text body which will be sent to your students.
  6. Click the 'Create New Signature'button to save the signature line and to make it available in the 'Select Signature' drop down menu.
  7. Select the signature from the drop down menu and click the 'Send E-mails(s)' button to distribute the license codes to your students via e-mail.

How do I edit an existing signature line?

Since your already added signature lines may change slightly, the Management Dashboard allows you to edit or correct existing signatures before you distribute the license codes to your students.

For editing existing signatures, please follow the steps below:

  1. Select the signature line you would like to update. If you need more information on how to create a signature, please click here
  2. Click the 'Update Signature' button.
  3. An 'Update Signature' pop up window opens, allowing you to make the necessary adjustments to the existing signature line. Click the 'Update Signature' button to save the changes to the signature line and make it available in the signature drop down menu.
  4. Select the signature from the drop down menu and click the 'Send E-mails(s)' button to distribute the license codes to your students via e-mail.

Distribute your licenses

How can I check the status of the purchased license keys?

You can check the status of your purchased licenses on the 'Class Management' page or on the 'License Management' page. The status of the respective license is indicated next to the license key. A license key can have the following status:

  • New – The license key has not been printed or sent out to a student yet
  • Printed – You have printed the license key redemption form PDF already
  • Mail sent – You sent out the license key redemption already
  • Redeemed – A student has redeemed the license key. You can see the students e-mail address next to the license key.
  • Deactivated – You deactivated a redeemed license key. You can see the e-mail address of the student who redeemed the license key next to the license key.

 

Distribute your licenses

Can I re-send or re-print a license key?

You can re-send a license key e-mail or print a PDF as long as the student has not redeemed it yet. License keys with status 'redeemed' cannot be distributed any longer. The remaining option for license keys with redeemed status is to deactivate t. If you need more information on how to deactivate or re-activate a license key, please click here.

Distribute your licenses

How can I rename a class and/or assign a trainer to a class?

The initial class name is provided by the system when the order was submitted. It is comprised of the course number and provides a class numbering which indicates how many classes for the selected course exist within your organization.

On the 'Class Details' screen you have the possibility to change the class name from its initial name to something which better suits your organization and helps you to find the class in the future. To do so, please follow the steps below:

  1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
  2. Click the 'Class Name and Trainer Assignment' button.
  3. A pop up window opens. In this window, please enter the preferred class name in the 'Enter a Class Name' textbox.
  4. Optionally, you could also enter the trainer’s name in the 'Enter the trainer’s e-mail address' textbox.
  5. Check your entries and press the 'Save' button.
  6. Your entries are changed.

 

Manage your licenses

How do I search for users and check his associated classes?

You can search for a specific user by name or e-mail address and review the user’s associated classes and redemption codes. To look for a user, please follow the steps below:

Step1: Search for user

  1. Click on 'User Management' in the main navigation.
  2. Enter the user’s name or e-mail address and click the 'Search' button.
  3. A grid opens which displays all users matching your search term.

Step2: Check the user’s classes

  1. If you found the user you were looking for in step 1, click on the 'Details' button right beside the user. A grid opens which lists all classes the selected user belongs to.
  2. By clicking on the 'Details' button next to a class, you are navigated to the 'Class Details' screen which lists all free and used redemption codes.

From this page you can start the distribution process for any open redemption code or proceed to the 'License Management' section to shift selected licenses into different classes. For more information, please click here.

Manage your licenses

I have too many licenses associated to my class. What can I do?

If you purchased more license keys than you need for one class or you need to shift license keys from one class to another. To do this you have two options:

  • Split Class/ Create a new class
  • Shift license keys between existing classes

Split Class/ Create a new class

If you have too many licenses in one class you can decide to split the class in order to shift the excess licenses to new or existing classes. To do this you can create new classes for your courses. To create a new class, please follow the steps below:

Create new class from 'Class Details' Page:

  1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
  2. Click the 'Split Class' button.
  3. You are redirected to the 'License Management' page.
  4. As you were coming from the 'Class Details' screen, the course and the class already have been pre-selected.
  5. Click the 'Create new class' button on the top right corner.
  6. Enter the 'Class Name' and, if applicable, 'Enter the trainer’s e-mail address (optional)' in the text fields.
  7. Click the 'Save the new class' button to confirm the new class creation.
  8. Repeat the process until you have set up a sufficient amount of classes for this particular course.
  9. Start shifting your licenses from the source class to the newly created classes. To learn more about how to shift licenses between the classes, please click here.

 

Create new class from 'Class Details' Page:

  1. Click on 'License Management' in the main navigation.
  2. Select a course from the dropdown menu for which you would like to create a new class.
  3. Click the 'Create new class' button on the top right corner.
  4. Enter the 'Class Name' and, if applicable, 'Enter the trainer’s e-mail address (optional)' in the text fields.
  5. Click the 'Save the new class' button to confirm the new class creation.
  6. Repeat the process until you have set up a sufficient amount of classes for this particular course.
  7. Start shifting your licenses from the source class to the newly created classes. To learn more about how to shift licenses between the classes, please click here.

Shift license keys between different classes

You can shift license keys between different classes. To do so, please follow the steps below:

  1. Click on 'License Management' in the main navigation.
  2. Select the course for which you would like to shift license keys.
  3. Select the classes for which you would like to reallocate license keys from the 'Class Name' dropdowns for 'Class 1' and 'Class 2'.
  4. Check the boxes for the license keys which you would like to transfer from one class to the other.
  5. Use the arrows buttons to transfer the selected licenses from one class to the other. You could also drag and drop single license keys from one class to the other. For details about the drag and drop process, please check the section below.
  6. Click the 'Save' button to the confirm changes made.

Shifting licenses via drag and drop:

  1. Move the mouse cursor over the license key you want to move until the draggable draggable.png appears.
  2. Left-click on the license key so it is highlighted in green. Keep the mouse clicked.
  3. You can now drag the license key left or right into the desired class.
  4. Release the left mouse button once the license key is location in the right class.
  5. Repeat the process for until all licenses are in their designated classes.
  6. Click the 'Save' button to the confirm changes made.

 

Manage your licenses

How do I find free license keys?

You can check how many licenses are still open for a specific course. An open or free license is a license which has not been redeemed yet. Therefore the licenses in the following status will be considered 'free':

  • New – The license key has not been printed or sent out to a student yet
  • Printed – You have printed the license key redemption form PDF already
  • Mail sent – You sent out the license key redemption already

 

To do so, please follow the steps below:

  1. Click on the 'License Management' link in the main navigation.
  2. Select the course from the dropdown menu for which you would like to check for free license keys.
  3. Check the 'Show free licenses only' checkbox for 'Class 1' or 'Class 2'.
  4. Only free license keys will be shown.
  5. If desired, you can create new classes or shift free licenses to other existing classes. To learn more about how to shift licenses between the classes, please click here.

 

Manage your licenses

A customer is not paying. How can I deactivate his course license?

If customers are not paying or other good reasons exist to remove their access rights to the digital course content, you can deactivate their license keys. With the deactivation of the license key, the customer will not have access to the course content anymore.

How can I deactivate a license key?

In case you have to deactivate a license key, please follow the steps below:

  1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
  2. Click the 'Deactivate' button next to the license key you would like to deactivate.
  3. A popup window asks you to confirm that the selected license key should be deactivated. Click the 'Yes' button to confirm.
  4. The status of the license key is set to 'deactivated'.
  5. You can re-activate a license key by clicking the 'Activate' button next to the license key.

Please note: if the license key can only be re-activated for the same user it was initially assigned to. It cannot be redeemed by another user.

How can I re-activate a previously deactivated license key?

To re-activate a license key, it needs to have the status 'deactivated'. In case you want to re-activate a license key, please follow the steps below:

  1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
  2. Click the 'Activate' button next to the license key you would like to re-activate.
  3. A popup window asks you to confirm that the selected license key should be re-activated. Click the 'Yes' button to confirm.
  4. The status of the license key is set to 'redeemed'.

Please note: if the license key can only be re-activated for the same user it was initially assigned to. It cannot be redeemed by another user.

Related Topics

I have low bandwidth. How can I prepare the lab PCs for my students?

The Management Dashboard provides a possibility for training centers to equip their lab PCs with the e-book files without asking the students to download them prior to class. For this, any user of the Management Dashboard can download the encrypted e-book file to the local hard drive. The file then can be copied onto an USB stick (or any other storage medium) to pre-populate the cache of the Skillpipe® offline reader.

This is an optional process especially designed for facilities with lower bandwidth. All other users can download the course files within the Skillpipe® reader.

Please note that the file is encrypted and is only intended to populate the reader cache. The content cannot be accessed outside the Skillpipe® reader. Even when the reader cache already contains the e-book file, the student needs to redeem a valid license code for the course to appear in the bookshelf.

Download the e-book from the Management Dashboard

To download an e-book from the Management Dashboard, please follow the steps below:

  1. Navigate to the 'Class Details' screen for the desired class. If you need guidance on how to access the 'Class Details' screen, please click here.
  2. Click the 'Download Book' button to initiate the file download.
  3. Save the .bdb file to your preferred location on your local hard drive.

Distribute the e-book to your lab PCs from a single file

To import an e-book to the Skillpipe® desktop application, please follow the steps below:

  1. Save the book either on an external hard drive or distribute via your network.
  2. Start the Skillpipe® desktop application by double clicking on the Skillpipe® symbol on your desktop.
  3. Click the 'Import Book' link in the footer.
  4. An upload dialog opens. Select the .bdb file from your storage device and click on the 'open' button in the upload menu.
  5. The upload is initiated and the e-book file is copied automatically to the right destination.
  6. When the student redeems his license key, the book will be instantly available on the bookshelf without the need to download it first.