Contact information

We respect your right to privacy and will only process personal data you provide to us in accordance with applicable privacy laws and will take appropriate steps to ensure that this information is used in accordance with your wishes. It is possible that Arvato, as a globally active company, saves and/or gathers data in databases based in Germany or outside the EU.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:

The Arvato department for online data protection will work together with you to find a solution that allays your concerns with regard to this data protection information.

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The scope of this information

Our intention with this data protection information is to show you Arvato’s online data protection guidelines for the Arvato Publisher Portal, the Arvato Courseware Marketplace (‘Marketplace’) and the Arvato Reader Platform Skillpipe® (‘Skillpipe®’), each hereafter referred to as Website, and to inform you about the possibilities at your disposal for gathering information about yourself on the Website. You can request information about other offline data collections from the contact addresses specified below.

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Your personal data

Personal information enables us to offer you a better service, as we can tailor our communication activities to your interests by sending only information which is genuinely relevant for you. When you access the Website or make purchases from the Website (including purchases made over the phone), as the case may be, we may collect the following personal data about you:

On the Marketplace:

  1. your name;
  2. your billing and delivery postal addresses, phone, fax and e-mail details;
  3. where you have registered with us, your user name and password; and
  4. where you place an order with us, your payment card details.

 

On Skillpipe®:

  1. your name
  2. the country of your residence
  3. where you have registered with us, your user name and password.

 

We may also collect some or all of the above personal data about you when you access and browse this Website.  We may also collect some or all of this personal data from the Authors/Publishers who authorize Arvato to resell their content on this Website, or any of their subsidiaries who have your consent to pass your details to us.

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How we store and use your information

Arvato (and third party data processors acting on our behalf) may collect, store and process your personal data:

  1. to make this website available to you and to provide you with content which is tailored to your individual tastes;
  2. to maintain any registered account that you hold with us;
  3. to provide our goods and services to you and for associated purposes, including verifying your identity;
  4. to monitor your access to the products and services offered through the Marketplace or Skillpipe®, as the case may be; and
  5. for any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).

We also process your payment card details in order to complete any purchase that you make through the Website and, in certain instances, disclose your personal data to third party credit reference agencies to perform credit checks against you.

In addition, we may (by using cookie-technology) collect anonymized details about visitors to our website for the purposes of aggregate statistics or reporting purposes.  However, no single individual will be identifiable from the details that we collect for these purposes.

Except as set out in this privacy policy, we will not disclose, sell or rent your personal data to any third party. If you do consent but later change your mind, you may contact us and we will cease any such activity.

In the event that a third party acquires all or part of our business and/or assets, we may disclose your personal data to that third party in connection with the acquisition. Furthermore, we reserve the right to disclose your personal data to the Authors/Publishers who authorize Arvato to resell their content on this Website or any of their affiliated companies, but only where lawful and compliant with the applicable data protection laws. We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.

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Cookies

This website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website.  This is standard practice for all websites. They are used to ‘remember’ when your computer or device accesses this website.  The cookies are essential to the effective operation of our website and to enable you to shop with us online.

Information collected by Cookies: Some cookies collect information about browsing and purchasing behavior by people who access this website via the same computer or device.  This includes information about pages viewed, products purchased and the customer journey around a website.  We do not, however, use cookies to collect or record information on users’ name, address or other contact details.  Arvato is able to use cookies to monitor individual customer browsing and purchasing behavior but third parties are not able to identify customers using cookies.

The cookies stored on your computer or other device when you access this website are set by Arvato, our suppliers who partner with us to help deliver a high quality website and on-line shopping experience, and other third parties. Some cookies are set by or on behalf of Arvato and are necessary to enable customers to a make purchases on our website.

The main purposes for which cookies are used are:

  1. For technical purposes essential to effective operation of website, particularly in relation to on-line transactions.
  2. To drive Arvato marketing, particularly banner advertisements and targeted updates such as personalized offers to you as our customer.
  3. To enable Arvato to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc.
  4. To enable Arvato to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

Disabling cookies: If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use. The site may not operate properly if cookies are switched off.  If you disable all cookies you may be unable to complete a purchase on this site.

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Google Analytics

Skillpipe® and Courseware Marketplace use Google Analytics, a web analysis service from Google Inc. ("Google"). For this purpose, Google Analytics uses so-called "cookies". (see section "Cookies") The information generated by the cookie regarding your use of this website is normally transferred to a Google server in the USA and stored there. On the Skillpipe® and Courseware Marketplace websites, Google Analytics has been extended by the code "gat._anonymizeIp();", in order to ensure anonymous recording of IP addresses (so-called IP masking). If IP anonymisation is activated on this website, your IP address will however be abridged by Google beforehand within the member states of the European Union or in other Contracting States to the Agreement on the European Economic Area. Only in exceptional cases, will the full IP address be transferred to a Google server in the USA and abridged there. On behalf of the operator of this website, Google uses this information to evaluate your use of the website, create reports on website activities and provide further services to the website operator associated with use of the website and the Internet. The IP address transferred by your browser as part of Google Analytics is not linked with other data by Google.

You can prevent storage of the cookies by the appropriate browser settings. Please note, however, that certain functions of Skillpipe® and Courseware Marketplace may then not be available in part or in full. Furthermore, to prevent recording of the data generated by the cookie and the data relating to your use of Skillpipe® and Courseware Marketplace (incl. your IP address) by Google and the processing of this data by Google, you can download and install the browser plugin available under the following link http://tools.google.com/dlpage/gaoptout?hl=en-gb.

Further information is available at http://tools.google.com/dlpage/gaoptout?hl=en-gb and at http://www.google.com/intl/en/analytics/privacyoverview.html (general information on Google Analytics and data protection).

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Gibraltar Loup

Arvato operates a customer experience improvement program (CEIP) with the help of Gibraltar Loupe, a logging, error management and monitoring system operated by Gibraltar Software, Inc. Gibraltar Loupe collects and saves default. This allows us to identify and remedy potential faults or errors of Skillpipe® and present you with an even better web experience.

The Loupe Agent used by Skillpipe® is set on an anonymous mode to ensure that no personally identifying information is collected. You may at any time opt out of the automatic data collection and deactivate Gibraltar Loup by following the instructions in our FAQ.

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Does Arvato pass on the information it gathers?

Personal information about you is not hired out or sold to third parties. Arvato reserves the right to forward the data to the Authors/Publishers who authorize Arvato to resell their content on this Website or any of its affiliates. Arvato or these Authors/Publishers can forward your personal information to the following entities:

Affiliated publisher(s): itSM Solutions, Blue Buffalo Press

Companies operating on our behalf: we hire other companies to carry out certain business activities for us, such as but not limited to customer care help lines or payment services. In the process, it might under certain circumstances be necessary for such companies to access and handle your personal information. We urge these companies to use the information solely for the provision of the agreed services. The companies are not permitted to transmit the information to third parties, unless this is necessitated by the service provision. These business activities include, for example, the execution of orders, the processing of vouchers, bonuses and discounts, the conduct of customer questionnaires, and information management tasks.

Company transfers: Arvato reserves the right to transfer, either in whole or in part, your personal information in the event of the sale or transfer of our company or our assets or if the services provided through the Website are transferred to a third party. If the company is sold or the services are transferred, Arvato will give you the option of refusing to allow the transfer of your personal information. In some cases, this might mean that the new company can no longer provide you with the services or products that were previously provided by Arvato.

Legal execution: Arvato can disclose your personal information to third parties without your consent for the following purposes: to comply with laws, ordinances or court decisions; to cooperate with investigations by public authorities; to prevent fraud; or to assert or protect the rights of Arvato, one of its subsidiaries or one of the companies in the Bertelsmann Group.

Your consent: In all other cases, Arvato will ask for your explicit consent before your personal data is disclosed to third parties. Arvato can, for example, make a special offer or launch a prize competition in conjunction with a third party, in which case you will be asked whether your personal information may be forwarded to this third party.

We may transfer personal data that we collect from you to third party data processors located in countries that are outside of the European Economic Area and to the Authors/Publishers who authorize Arvato to resell their content on this Website or any of their affiliated companies in connection with the above purposes. In case that we transfer personal data outside the European Economic Area, we will do so on the basis of Article 26 (4) of directive 95/46/EC in order to secure that certain standard contractual clauses offer sufficient safeguards as required by Article 26 (2), that is, they provide adequate safeguards with respect to the protection of the privacy and fundamental rights and freedoms of individuals and as regards the exercise of the corresponding rights.

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Protection of your data

Arvato uses a variety of administrative, internal and technical security measures to protect your personal information. Arvato has established internal control standards and makes its employees aware of Arvato’s data protection information, guidelines and standards.

We use Internet standard encryption technology (‘SSL’ or ‘Secure Socket Layer’ technology) to encode personal data that you send to us when placing an order through the Website. To check that you are in a secure area of the Website before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key

However, please note that whilst we take appropriate technical and organizational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure.  Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us. Although we commit ourselves to the protection of your personal information, you too must take any steps which may be necessary. We recommend that you take all of the precautionary steps that are necessary to protect your personal information during Internet use.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

  1. Keep your account passwords private. Do not pass on your password and user name.
  2. When creating a password, use at least 8 characters. A combination of letters and numbers is required. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password.
  3. Avoid using the same password for multiple online accounts.
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Links from and to other websites and third party sites

Some Arvato websites contain links to other websites operated by third parties, and some websites contain links to the Arvato Marketplace or Skillpipe®. Arvato is not responsible for the data protection guidelines of such websites. Please note that this privacy policy applies only to the personal data that we collect through this Website and we cannot be responsible for personal data that third parties may collect, store and use through their website.  Arvato recommends that you inform yourself about such websites’ data protection guidelines.

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Your rights

You have the following rights:

  1. the right to ask what personal data that we hold about you at any time;
  2. the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you; and
  3. the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us using the contact details specified above.  However, if you wish to unsubscribe from e-mail marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any e-mail newsletter we have sent to you.

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Amendments to this data protection information

This data protection information was last amended on 22 June 2016. Arvato reserves the right to amend this data protection information occasionally. Please check back regularly to keep informed of updates to this privacy policy.

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